Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it 100% free of charge. Please send us an email(service@niid.com) with your order number, picture and kindly explain the problem.

Please note that if the incorrect size, colour or image is selected and sent out to you, NIID is not responsible for replacing these items.

Cancellations/Returns/Refund

If you would like to cancel your order within 24 hours of purchase, you will receive a full refund no questions asked. For cancellations please send us an email(service@niid.com) with your order number and we’ll process your request.

Every order comes with a 30 day satisfaction guarantee. If your not happy with your purchase, we’ll do just about anything to make it right. If it’s been 30 days since you purchased, unfortunately refunds are no longer applicable.

For returns/refunds please send us an email(service@niid.com) with your order number and we’ll process your request. Once our customer service team approves your request, please re-package the products and ship them back to us.


Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse. Your bank statement will reflect a change within 2-10 business days. Any refund will be returned to your credit card in the original path.

Please contact with NIID Customer Service by email(service@niid.com) to get return address in a necessary condition.