Return & Exchange Policy

To begin the returns process, please email us at service@niid.com with your order number, and photos of your product(s) you wish to return to us.

• If you are not completely satisfied with yourniid.com order, we offer a full refund within 30 days of receipt. Please ensure your return meets the following standards: 

• The product is in its original state and packaging
• The bag has the original tags attached 
• You will be responsible for the return costs

• We are unable to return&exchange merchandise obtained from a retailer other than niid.com. Please return&exchange the product to the original retailer. 

• If the product is damaged within one year , we will resend it for 100% free charge.

HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?  

USERS WITH NIID ACCOUNT

1. Sign in to your Creators Club Account 
2. Go to your Order History 
3. View the order you wish to return and select Return Items or Exchange
4. Select the product to return, the return reason, and the payment method for your refund 
5. If Exchanging, select the product to exchange and your new size